Refund policy

RETURN POLICY:

We have a 7-day return policy, which means you have up to 7 days after receiving your item to simply return the unworn items to us for STORE CREDIT ONLY.  We do not offer exchanges or refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

FINAL SALE items cannot be returned.  

SALE items are final sale and cannot be returned. 

 

To start a return, you can contact us at returns@simplisticworldwide.com. If your return is accepted, we’ll send you instructions on how and where to send your package.  Customers are responsible for return shipping.

Items sent back to us without first requesting a return will not be accepted.

RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit.

Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.

DAMAGED/DEFECTIVE  ITEMS:

Please inspect your order upon reception and contact customer service for return authorization within 7 days after the package is received if the item is defective, damaged or if you receive the wrong item. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 2-3 business days, whether you are entitled to a replacement as a result of the defect or damage.

If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. If the replacement item is not available, you will receive a full refund. 

Price Adjustments are not available on any purchase.

 

RETURNS RECEIVED:

All returned items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition with tags attached. We reserve the right to refuse returns that show signs of wear.

Items for return must be sent back with original tags attached  in order to be considered for store credit. Items sent back without appropriate packaging will be subject to a 30% restocking fee.

Upon receipt of the returned item, please allow 3-5 business days for return processing. You will be notified of your store credit via email. 

 

DEADLINES 

Please ensure you report any issues within the respective deadlines:

Damaged: Within 7 days of when the package was marked delivered

Defective: Within 7 days of when the package was marked delivered

Wrong Items: Within 7 days of when the package was marked delivered

Missing Items: Within 7 days of when the package was marked delivered

 

CHANGES/CANCELLATION POLICY 

No changes will be made once an order has been placed. 

Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

All cancellation requests must be received within 24 hours of placing your order. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.